Account Management
You can update your account information including your password and email address from the 'My Account' or 'Profile' section after logging in.
Our standard subscription plans are for a single user. If you wish to enroll multiple children, you will need a separate subscription for each child to track their progress individually.
Content & Features
We have two specialized portals! For Preschool levels (N2, K1, K2), please use Tamilcube Academy. For Primary and Secondary levels, please use Raffles Guru.
Yes, all content on our e-learning platforms is carefully designed to be in alignment with the latest Singapore MOE syllabus for Tamil.
Fees & Payment
Yes — our 2-Week 100% Money Back Guarantee. If you are not satisfied within two weeks of your child's first lesson, we refund everything you have paid: term fees, the $50 registration fee, the $50 annual materials fee, and your deposit in full.
- The two weeks run from your child's first lesson attended.
- The one calendar month's withdrawal notice does not apply to a guarantee claim.
- To claim, contact the centre within the two-week period and submit the withdrawal form.
- Refunds are made by bank transfer within 30 days.
Attending a free trial lesson does not affect your guarantee.
Subscription & Pricing
Yes, we offer free sample lessons that give you limited access to our platform's features and content.
Due to the nature of e-learning content, you cannot cancel the subscription for the current academic year once payment is made. Refer to our cancellation policy for more details.
We accept all major credit cards (Visa, Mastercard) and other online payment methods through our secure portal for all e-learning subscriptions.
You can subscribe to our e-learning platforms by visiting our main subscription page. Just choose a plan and follow the registration steps.
Technical Support
Please ensure you are using the correct email and password, and are on the correct portal (Tamilcube Academy or Raffles Guru). If you still have trouble, please try resetting your password first. If the issue is not resolved, please contact us.
If videos aren't loading, please try these steps: 1) Check your internet connection. 2) Refresh the page. 3) Clear your browser's cache.
Our platforms are web-based and accessible on most modern devices, including PCs, Macs, tablets, and smartphones. For the best experience, we recommend using the latest version of Chrome, Firefox, or Safari.